Imagine you’re deep in a conversation with a client, one who appears to be a “no-budge.” You’ve tried every angle and presented the most compelling arguments, however, their resolve remains unshaken. Frustrated and uncertain about how to proceed, you decide to call in reinforcements – a colleague renowned for their ability to work wonders with stubborn clients through the sheer power of their words.
You hand your colleague the phone, and then, in a matter of minutes, the impossible happens. The client’s stubbornness seems to melt away, and you witness the magical transformation of a non-cooperating lead into a converted one. It’s a remarkable feat that leaves you in awe of your colleague’s prowess in the art of persuasion. You can’t help but wonder what it is about them that makes them so effective.