Rashi recently ordered a package from an Indian online site, Myntra (www.myntra.com), a few dresses, and a pair of jeans. While she was at work, she got a notification that her package had arrived at her apartment. Needless to say, she was excited to reach home and open it up. She arrived home later that day to find no box of happiness waiting for her at her place. Her excitement instantly turned into disappointment, and in her fury, she bounced onto Myntra’s online chat to sort the issue.
